Privacy Concerns

Medical Operator in action

The HIPAA Privacy Rule stipulates specific procedures for protecting the privacy and security of personal health information. The rule does allow information to be disclosed as needed for patient care.

All Tri-State Answering Service staff understand the HIPPA rules and will stay within its boundaries while working with your patients.


Medical Offices

Healthcare emergencies do not stop when your office closes. For doctors and other medical facilities, having the phones answered around the clock is essential to providing quality patient care. Patients need to know they can contact their health care provider no matter the time of day.

With Tri-State Answering Service, you can rest assured your patients' needs are always top priority. We can handle all your calls, both emergency and non-emergency when your office is closed for any reason or when you simply need additional coverage during office hours. Our trained operators will promptly answer each call and follow any specific instructions provided by your office, including any patient-specific requirements.

Our operators will follow up non-emergency calls by emailing, faxing or texting messages as requested by your office. Emergency calls are dispatched immediately per your specific guidelines.

Contact us today for a free quote.